I have the same problem. The file goes through the conversion process and when the download button is pushed I get the "The link is not correct " message. If I try to return to the download page with the back button in order to try the 24 hour link, The information is no longer there. This occurs 3 out of 4 attempts. The last time it failed I saved the link to my desktop first and then tried the download button which gave the same error. I then tried the link which also failed. It is as if you aren't ready to download immediately on conversion completion, your data is overwritten and lost.